Canvas is Available

Canvas is now live and can be used by the campus community. However, we ask that you continue to exercise caution during this time and report any suspicious activity to abuse@calpoly.edu immediately. Remember: The CSU will never ask for payment from faculty or students for the use of Canvas, including for examinations. In an abundance of caution, we strongly recommend that you download any important or necessary documents for added security and save them to OneDrive. To learn more about downloading, please see our support page.

---

 We are aware that Canvas is down across ALL CSU campuses and at the Chancellor's Office. Instructure is working diligently to gather more information and get systems restored. 

This situation is fluid, and we are working with Instructure to determine the full scope of impact and will provide updates as soon as they are available. 

More information, please see the Cal Poly System Status, and/or the CSU report.

---

  Business Continuity Plan (BCP) / Instructure Canvas Status / Instructure Incident Update

---

Business Continuity Plan

Faculty  
 

Course and Student Information

Faculty can utilize their My Cal Poly Portal to access and print lists of Enrolled Students, Waitlisted Students, Enrolled & Waitlisted Students, Enrolled Student Photos, and Permissions (when available) for their classes. Instructions can be found on the Faculty Portal User Guide.

Communication with Students 

• Use course email aliases (e.g., ENGL-100-01-2264@calpoly.edu) to contact the full class. 
  NOTE: The course ID can be found in the Portal under My Classes. Please see our support site for more information.
• Post updates via university-supported tools (e.g., Cal Poly Outlook email).

Clearly communicate: 

• Expectations during the outage 
• Temporary submission methods (e.g., email, MS Teams) 
• Revised deadlines (if needed) once Canvas is up (see information on the Assign-to tool below)

 
Assessments (Quizzes/Exams) 

 Faculty should: 

• Save submissions in organized folders locally or in OneDrive 
• Acknowledge receipt (especially for high-stakes assignments) 

Options during outage: 

• Use alternative submission tools (email, Office 365, MS Teams)
• Delay assessments until Canvas access is restored 

 

Grading & Recordkeeping 

Track grades using: 

• Cal Poly provided Excel sheets within Office 365 

Maintain clear records of: 

• Submission timestamps 
• Grades and feedback 

 

After Canvas is Restored 

• Upload all collected assignments for recordkeeping (you can upload to Canvas using these instructions: submit on behalf of the student). 
• Upload grades (import grades into Canvas) and feedback into Canvas.

Use Canvas' “Assign-To” settings to: 

•     Extend deadlines 
•     Reopen quizzes/assignments if needed 

Communicate clearly with students about any updates or changes using Cal Poly email or Canvas announcements. 

Students 

Cal Poly students are encouraged to attend their classes as scheduled to stay engaged with their professors.

Students are encouraged to contact their faculty by email with any questions they may have. Students can find faculty emails through the Cal Poly Directory in the My Cal Poly Portal, which allows searching by name or department.