Student Respondus

System Requirements  |  Steps for LockDown Browser  |  Help 

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Your instructor may choose to use Respondus LockDown Browser with their Canvas Classic and New Quizzes. 

 

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Student will be promoted to download and install Respondus LockDown Browser from the Quiz page after they have clicked on the Start Quiz button.

or you can download it (doesn't work for Chromebook - use Chrome Web Store). 

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NOTE: Faculty can see the icon difference when they create the quizzes. Unfortunately, students just see the rocket ship filled in for both Classic and New. So ask your faculty which version of the quiz they are using. 

Classic Quizzes: 

• When LockDown browser is enabled, students open the LockDown browser first and login to their account to navigate to their quiz. 
• Respondus Classic Quiz Quick Start Guide

New Quizzes: 

• When LockDown browser is enabled, however, the student workflow has been simplified where students begin using Canvas in their regular browser and LockDown browser will automatically launch when the exam begins. 
• Respondus New Quiz Quick Start Guide
• Introduction to LockDown Browser (video)

 

System Requirements

 

The following system versions are recommended for accessing LockDown Browser:

• MacOS 10.13 - 13.0+
• Windows 11 and 10 (Windows 7 is not supported after 6/28/23)
• iPad 11.0+
• Chromebook details

Students will need:

• You will need a computer (not phone).
• If using a Chromebook - install the LockDown Browser via the Chrome Web Store. 
• You will need reliable internet.
• Antivirus or security software can prevent students from installing downloaded software.
• You will need admin access to the computer to install software.   

Students can also receive technical resources either by their departments or https://calpoly.getconnect2.com/.

Using & Installing LockDown Browser

Chromebook: Lockdown Browser Install

1. Log into the Chromebook and start the Chrome browser
2. Log into the LMS using a student account, and navigate to the exam that requires LockDown Browser
3. Select the link for downloading and installing LockDown Browser
4. From the Chrome web store, select Add to Chrome to install the LockDown Browser Extension

 

LockDown Browser Freeze

If LockDown Browser freezes and does not allow you to submit. You can refresh your browser and continue your quiz. At some point if you need to submit a HELP Ticket with Respondus, they will want a System Check Report. 

System Check Report

1. Access the following page in any browser: https://respondus.com/monitorpreview
2. Select the LockDown Browser Help Center link at the bottom of the page.
3. When LockDown Browser launches, select the button that reads I am running LockDown Browser only and then System Check
4. After the system check runs, click the link titled Email Results.
5. In the Email Results form, enter your name, email address, and check the "I understand and agree" box. Then click SEND.
6. Once you receive the LockDown Browser System Check Results via email, send me the 9-character System Check ID listed at the top of the report in a reply to your ticket.
7. There is no need to send a copy of the entire report, just the 9 or 10 character System Check ID.

 

NOTE: If your instructor is requiring you to Zoom during the Quiz using LockDown Browser, you will need to join the Zoom meeting (connect audio/video) BEFORE you open LockDown Browser. 

Steps for Students who have already used LockDown Browser

1. Log out of all apps.
2. Open up Lockdown Browser
3. Log into Canvas
4. Go to the class Canvas Home page
5. Click on the quiz
6. See the quiz questions and answers.

 

Steps for students who have NOT used LockDown Browser

1. Log out of all apps.
2. Log into Canvas
3. Go to the class Canvas Home page
4. Click on the quiz
5. Download, install and open up Lockdown Browser
6. See the quiz questions and answers.

Respondus Student Support

• Technical Questions: open a support ticket at https://support.respondus.com/
• https://web.respondus.com/student-help/